Refund policy

Before I start

Cancel before I start work and I refund you in full. Work starts when I confirm your brief and start date by email.

After I have started

Once work has started, your payment covers the work done, and your included revision rounds are how we get the video right.

If you stop partway, I refund any part of the order I have not started, for example 3 ads of a 5 ad package that I have not begun.

If I cannot deliver

If I cannot deliver what we agreed, I refund you in full.

If I am late for reasons on my side, you can cancel anything not yet delivered and get it refunded. If you paid for rush delivery and I miss the rush date, I refund the rush fee.

Monthly plans

Stop before the next month begins and nothing more is charged. A month that has started is not refunded, and you still get its videos.

Consumers in the EU and the UK

If you are buying as a private person rather than for a business, you can cancel within 14 days of ordering. If you ask me to start within those 14 days, I refund what is left after the work already done. Once your videos are fully delivered, the right to cancel ends.

How to ask

Email me at hello@studiogalland.com with your brief reference, which starts with SG-.

Card payments are refunded to the same card through Stripe, and invoices by bank transfer, within 14 days of agreeing the refund. Your bank may take a few more days to show it.

If something is wrong, please email me before going to your bank. Most issues are fixed with a revision.